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Online Store FAQ
Pelican.com offers free ground shipping on all orders $165+ excluding Cargo Cases, Drinkware, and Consumer Electronics cases (Phone Cases, Air Tag Cases, Etc).
Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.
Drinkware and Consumer Electronics ship directly from their respective manufacturers and take 72 – 96 business hours to ship.
Drinkware and Consumer Electronics ship directly from their respective manufacturers and take 72 – 96 business hours to ship.
| Shipping Method | Contiguous United States | Alaska & Hawaii | Military Destinations |
| FedEx Smart Post (items < 9lbs) | 5-10 business days | N/A | N/A |
| FedEx Ground | 5-10 business days | 6-10 business days | N/A |
| FedEx 2Day | 2-6 business days | 2-6 business days | N/A |
| FedEx Standard Overnight | 1-4 business days | 1-4 business days | N/A |
| USPS PO Box | 3-6 business days | 4-8 business days | 3-6 business days |
| USPS APO/FPO | N/A | N/A | 4-8 business days |
- January 1st: New Year's Day
- May 27th: Memorial Day
- July 4th: Independence Day
- September 2nd: Labor Day
- November 28th: Thanksgiving
- December 24th: Christmas Eve
- December 25th: Christmas Day
- December 31st: New Year's Eve
For Warranty information please go here.
We plan to expand our online product catalog. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.
Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help 8am-8pm EST on business days by calling (844) 805-8142.
Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.
Pelican.com only offers shipping to Canada for Canadian customers.
Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team.
We do not currently offer Gift Cards.
Yes. Pelican.com will send you a shipping confirmation email when your order ships.
Pelican accepts returns for any reason within 15 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
Yes! Use this locator to find your nearest authorized Pelican dealer.
If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.
Sure - our customer service team can help you between 8am-8pm EST on business days by calling (844) 805-8142.
We're sorry you're experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date
For general warranty claims, it will take approximately 7 - 10 days to receive your replacement after your warranty claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.
Pelican.com offers free shipping on orders over $150 CAD excluding Cargo Cases.
Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 48 business hours.
| Shipping Method | Canada |
| FedEx Ground | 7-10 business days |
| FedEx Two Day | 2 business days |
- January 2nd: Closed
- February 17th: Closed
- April 18th: Closed
- May 19th: Closed
- July 1st: Closed
- August 4th: Closed
- September 1st: Closed
- October 13th: Closed
- November 11th: Closed
- December 25th: Closed
- December 26th: Closed
For Warranty information please go here.
We plan to expand our online product catalog. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.
Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help 8am-8pm EST on business days by calling (844) 201-5468.
Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.
Pelican.com only offers shipping to Canada for Canadian customers.
Please allow 1-5 business days for your order to be processed. See our Shipping Policy for more information.
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team
We do not currently offer Gift Cards.
Yes. Pelican.com will send you a shipping confirmation email when your order ships.
Pelican accepts returns for any reason within 15 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
Yes! Use this locator to find your nearest authorized Pelican dealer.
If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.
Sure - our customer service team can help you between 8am-8pm EST on business days by calling (844) 201-5468.
We're sorry you're experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date
For general warranty claims, it will take approximately 7 - 10 days to receive your replacement after your warranty claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.
Pelican.com offers free shipping on orders over $150 CAD excluding Cargo Cases.
Pelican offre plusieurs modes de livraison pour votre commodité. Les délais de livraison estimés sont indiqués ci-dessous. Il faut prendre en compte que ces délais comprennent le temps nécessaire au traitement de la commande, ce qui peut prendre jusqu'à 48 heures ouvrables.
| Mode de livraison | Canada |
| FedEx Ground | 7 à 10 jours ouvrables |
| FedEx Two Day | 2 jours ouvrables |
Vous trouverez tous les renseignements sur la garantie ici.
Nous prévoyons étendre notre catalogue de produits en ligne. Nous vous recommandons de vous inscrire à notre bulletin d'information afin que vous puissiez être avisé dès que de nouveaux produits sont ajoutés en ligne.
Les clients inscrits peuvent vérifier le statut de leur commande locale en se connectant à leur compte. Nous avons également une équipe du service à la clientèle disponible de 8 h à 20 h (heure de l'Est) les jours ouvrables que vous pouvez joindre en composant le (844) 201-5468.
Veuillez communiquer avec nous le plus tôt possible si vous devez modifier ou annuler votre commande. Nous ne pouvons pas annuler ou modifier votre commande une fois qu'elle a été traitée.
Pelican.com offre uniquement la livraison au Canada pour les clients canadiens.
Veuillez prévoir 1 à 5 jours ouvrables pour le traitement de votre commande. La plupart des livraisons prendront de 4 à 12 jours ouvrables. Pour de plus amples renseignements, consultez notre politique de livraison.
Si vous avez vérifié dans vos dossiers de pourriels ou de courriels indésirables et que vous ne trouvez toujours pas vos courriels de confirmation d'achat ou de livraison, veuillez communiquer avec notre équipe du service à la clientèle.
Nous n'offrons pas de cartes-cadeaux en ce moment.
Oui. Pelican.com vous fera parvenir un courriel de confirmation de livraison lorsque votre commande sera expédiée.
Pelican accepte les retours, peu importe la raison, dans les 15 jours suivant l'achat, uniquement si l'article a été acheté sur Pelican.com. Pendant la saison des fêtes (1/11/2021 – 30/12/21), vous pouvez retourner votre article afin d'obtenir un remboursement, et ce, dans les 60 jours suivant la réception du produit. Veuillez consulter notre Politique de retour pour obtenir de plus amples renseignements et remplir le formulaire de retour pour amorcer le processus.
Oui! Utilisez cet outil de recherche de magasin pour trouver le détaillant autorisé Pelican le plus près de chez vous.
Si vous avez reçu un produit défectueux ou endommagé et souhaitez obtenir un remboursement ou un crédit, vous devez communiquer avec notre service à la clientèle dans les 30 jours suivant la réception du produit et fournir une preuve visuelle du dommage ou de la défectuosité. Veuillez consulter notre Politique de retour pour obtenir de plus amples renseignements et remplir le formulaire de retour pour amorcer le processus.
Bien sûr – notre équipe du service à la clientèle est disponible pour vous aider entre 8 h et 20 h (heure de l'Est) les jours ouvrables. Vous n'avez qu'à composer le (844) 201-5468.
Nous sommes désolés des retards dans le traitement de votre commande. Voici une liste des raisons possibles qui expliquent que votre commande n'est pas encore traitée:
- L'adresse de facturation indiquée sur la commande ne correspond pas à l'adresse de facturation à laquelle le relevé de la carte est posté
- Fonds non disponibles
- Le numéro de SSC est manquant ou incorrect
- Pour la plupart des cartes de crédit, entrez le numéro à trois chiffres qui suit votre numéro de compte au verso de votre carte. Si vous avez une carte American Express, entrez le numéro à quatre chiffres imprimé au-dessus de votre numéro de compte au recto de votre carte
- Numéro de carte de crédit ou date d'expiration incorrects
Pour les réclamations générales sous garantie, il faut prévoir environ 7 à 10 jours pour recevoir votre produit de remplacement une fois que votre réclamation sous garantie a été traitée et vérifiée.
Les remplacements pour les articles endommagés ou défectueux achetés depuis moins de 30 jours à Pelican.com seront livrés 5 à 10 jours après que la réclamation a été traitée et vérifiée.
Les remplacements pour les articles endommagés ou défectueux achetés depuis moins de 30 jours à Pelican.com seront livrés 5 à 10 jours après que la réclamation a été traitée et vérifiée.
Pelican.com offers free ground shipping on all orders $165+ excluding Cargo Cases, Drinkware, and Consumer Electronics cases (Phone Cases, Air Tag Cases, Etc).
Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.
Drinkware and Consumer Electronics ship directly from their respective manufacturers and take 72 – 96 business hours to ship.
Drinkware and Consumer Electronics ship directly from their respective manufacturers and take 72 – 96 business hours to ship.
| Shipping Method | Contiguous United States | Alaska & Hawaii | Military Destinations |
| FedEx Smart Post (items < 9lbs) | 5-10 business days | N/A | N/A |
| FedEx Ground | 5-10 business days | 6-10 business days | N/A |
| FedEx 2Day | 2-6 business days | 2-6 business days | N/A |
| FedEx Standard Overnight | 1-4 business days | 1-4 business days | N/A |
| USPS PO Box | 3-6 business days | 4-8 business days | 3-6 business days |
| USPS APO/FPO | N/A | N/A | 4-8 business days |
- January 1st: New Year's Day
- May 27th: Memorial Day
- July 4th: Independence Day
- September 2nd: Labor Day
- November 28th: Thanksgiving
- December 24th: Christmas Eve
- December 25th: Christmas Day
- December 31st: New Year's Eve
For Warranty information please go here.
We plan to expand our online product catalog. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.
Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help 8am-8pm EST on business days by calling (844) 805-8142.
Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.
Pelican.com only offers shipping to Canada for Canadian customers.
Please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. See our Shipping Policy for more information.
If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team.
We do not currently offer Gift Cards.
Yes. Pelican.com will send you a shipping confirmation email when your order ships.
Pelican accepts returns for any reason within 15 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
If you require tax reimbursement for your order, please contact customer service. Please note there will significant delays for reimbursement on tax exempt request.
Yes! Use this locator to find your nearest authorized Pelican dealer.
If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.
Sure - our customer service team can help you between 8am-8pm EST on business days by calling (844) 805-8142.
We're sorry you're experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date
For general warranty claims, it will take approximately 7 - 10 days to receive your replacement after your warranty claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Pelican.com will be delivered 5 – 10 days after the claim has been processed and verified.